Jarvis¶
Jarvis is a Salesforce AppExchange application that is supposed to help and/or guide Customer Service users on their customer Case threatment.
Important
This sample documentation was generated on Feb 13, 2023, but is still in development mode.
Salesforce provides a very simplified Case Management solution, but some industries (e.g. Call centers, Communications industry, Products & Services providers, etc) requires something more to support their customers and have better understandings about them. In this context, having a better classification of cases and a guided script engine is a big deal, because it reduces training needs (and costs) and allows companies to provide a more assertive service to its customers.
Jarvis provides: - A better categorization (or tagging) of Cases that usually helps companies to understand what is going on, and leads them to make smarter improvements. - Guided service allows companies to have a more standardized service, minimizing training costs and leading customers to better experiences. - It is a native solution, which means that it do not depends on any external application and/or infrastructure to work. Once you have access to your Salesforce Org, then you’ll have Jarvis working.