Jarvis
======

Jarvis is a Salesforce AppExchange application that is supposed to help and/or
guide Customer Service users on their customer Case threatment.

.. important::

	This sample documentation was generated on |today|, but is still in
	development mode.

Salesforce provides a very simplified Case Management solution, but some
industries (e.g. Call centers, Communications industry, Products & Services
providers, etc) requires something more to support their customers and have
better understandings about them. In this context, having a better
classification of cases and a guided script engine is a big deal, because it
reduces training needs (and costs) and allows companies to provide a more
assertive service to its customers.

Jarvis provides:
- A better categorization (or tagging) of Cases that usually helps companies
to understand what is going on, and leads them to make smarter improvements.
- Guided service allows companies to have a more standardized service,
minimizing training costs and leading customers to better experiences.
- It is a native solution, which means that it do not depends on any external
application and/or infrastructure to work. Once you have access to your
Salesforce Org, then you'll have Jarvis working.


.. toctree::
	:caption: Notes
	:titlesonly:

	pages/releasenotes/index
	pages/postinstall/index

.. toctree::
	:caption: Documentation
	:titlesonly:

	pages/objects/index
	pages/processes/index
	pages/automations/index

..
	.. toctree::
		:hidden:
		:caption: Appendix

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